Soft Derby

Delivery & Returns

Delivery Information

• Complimentary Dispatch: We provide fully insured, complimentary shipping via DHL Express South Africa and RAM Hand-to-Hand Couriers for all acquisitions exceeding a valuation of R1000.
• Standard Logistics Fee: Orders that do not meet the complimentary threshold will incur a standard flat-rate delivery charge of R180.
• Regional Timeframes: For our domestic clientele within South Africa, you can anticipate your delivery to arrive within a highly efficient 5 to 6 business days.
• Global Accessibility: While our logistical centre is based in South Africa, we proudly facilitate unrestricted global shipping, ensuring the pinnacle of Coach craftsmanship reaches your international residence.

Returns & Exchanges

• 30-Day Privilege: We extend a 30-day, no-reason return or exchange window to our patrons, commencing precisely from the verified date of delivery.
• Complimentary Return Transit: We fully cover the return shipping costs to ensure an effortless experience. Furthermore, you are granted complete autonomy to utilise any recognised logistics courier of your personal preference to send the parcel back to our facilities.
• Merchandise Integrity: To successfully process a return, your Coach Bags must be returned in immaculate, pristine condition. We categorically cannot accept items that display artificial damage, unauthorised modifications, or obvious signs of wear that negate the possibility of secondary sales.